Nov

14

2025

Crisis Management Course | DG Shipping Cruise Training

Crisis Management & Human Behaviour Course: Complete Guide for Cruise Ship Crew (2025)

If you want to join a cruise ship or passenger vessel, one of the most important mandatory safety programs you must complete is the Crisis Management and Human Behaviour Course. This DG Shipping approved course is required for all crew who work in passenger handling, hotel operations, deck, engine, security, food & beverage, housekeeping, and front-office departments.

With cruise ship operations expanding globally, companies now prefer candidates who already have a Crisis Management course certificate, as it shows readiness to handle shipboard emergencies and large passenger groups. This is why thousands of candidates search for crisis management course near me, DG Shipping crisis management course, and cruise ship safety training every month.

This blog covers everything you need to know, along with high-intent maritime and cruise-industry keywords to boost search rankings.

What Is the Crisis Management & Human Behaviour Course?

The Crisis Management & Human Behaviour Course is an STCW-required safety program designed for crew working on passenger ships, cruise ships, ferries, and large commercial vessels carrying people. This course focuses on:

Handling emergencies involving large groups
Passenger psychology and behaviour
Evacuation and crowd control
Safety communication procedures
Leadership during crisis situations

It is a DG Shipping approved course that ensures crew members can maintain safety and stability during onboard emergencies such as:

Fire
Flooding
Man overboard
Collision
Blackout
Abandon ship situations
Medical emergencies
Panic-driven crowd behaviour

If you aim for a cruise ship career, completing this course significantly improves your selection chances.

Why Is the Crisis Management Course Mandatory for Cruise Ship Jobs?

Cruise ships carry thousands of passengers at once, many of whom are elderly, children, or first-time travelers. Panic, confusion, and fear can spread quickly during emergencies. The Crisis Management and Human Behaviour Course prepares you to:

Lead and guide passengers during evacuation
Manage large crowds confidently
Maintain order during high-stress situations
Communicate instructions clearly and professionally
Assist vulnerable passengers
Coordinate with emergency response teams

This course is mandatory under:

STCW Convention (Regulation V/2)
DG Shipping guidelines
Cruise company safety standards

Who Should Take the Crisis Management and Human Behaviour Course?

This course is mandatory for crew working in:

1. Passenger Handling Departments

Guest services
Reception
Guest relations
Excursions team

2. Hotel Operations

Housekeeping
F&B (waiters, cooks, bartenders, stewards)
Laundry
Room service

3. Marine & Technical Departments

Deck officers and ratings
Engine officers and ratings

4. Safety & Security Staff

CCTV operators
Patrol officers
Safety officers

If your role includes interacting with or supervising passengers, this course is compulsory.

Eligibility for Crisis Management Course

To enroll in a DG Shipping approved crisis management course, candidates must have:

1. Age Requirement

Minimum 18 years

2. Mandatory Documents

Passport
INDOS number
STCW Basic Safety Training certificates (PST, PSSR, EFA, FPFF) + STSDSD
PSF course certificate

3. Medical Fitness

A valid DG Shipping medical fitness certificate

This ensures that trainees are physically and mentally fit to manage emergencies onboard.

Duration of the Crisis Management Course

The course duration is typically 5 day, with a combination of:

Classroom lectures
Case studies
Role-play scenarios
Crowd management drills
Emergency communication practice

Many candidates prefer it because it is short, affordable, and job-oriented.

Crisis Management and Human Behaviour Course Fees

The crisis management course fees in India usually range from:

₹5,000 to ₹10,000

Depending on:

Location
Institute facilities
Trainer experience
Batch size

For many students searching for crisis management course near me, the focus is on DG Shipping approval + low fees + fast certification.

Course Syllabus: What You Will Learn

Below is the official DG Shipping + STCW-compliant syllabus:

1. Understanding Passenger Behaviour

How crowds react under stress
Panic triggers
Fear management
Passenger psychology

2. Crisis Leadership & Communication

Giving clear and firm instructions
Making emergency announcements
Interpreting alarms and emergency signals
Handling passengers who resist instructions

3. Crowd Management Techniques

Directing movement during evacuation
Helping children, elderly, and disabled passengers
Controlling large groups
Maintaining discipline in muster stations

4. Emergency Procedures on Passenger Ships

Fire emergency
Flooding and watertight doors
Ship blackout
Muster station organisation
Lifeboat boarding process

5. Safety Equipment & Muster Control

Lifejackets
Lifeboats and rafts
Emergency doors
Escape routes
Muster card systems

6. Practical Role-Play Training

Simulated evacuation
Safety briefing practice
Real-scenario based drills

This practical training helps build confidence before joining a real ship.

Benefits of the Crisis Management Course

1. Mandatory for Cruise Ship Employment

No cruise line will board you without this certificate.

2. Faster Job Selection

Recruiters prioritize applicants who already have crisis management training.

3. Better Prepared for Real Emergencies

You learn how to manage thousands of passengers in chaotic situations.

4. Improves Communication & Leadership

Essential for hotel staff, F&B, deck crew, and security teams.

5. Valid Worldwide

STCW-approved certificate accepted by all major cruise companies.

Is the Crisis Management Course Different from Crowd Management Course?

Yes, they are related but not the same.

Crowd Management:

Focused on passenger handling during initial and normal operations.

Crisis Management:

Focused on leadership during emergencies and evacuations.

Most cruise ship employees need both.

Best Place to Take the Crisis Management Course

If you’re searching for a DG Shipping crisis management course near me, choose an institute that offers:

DG Shipping approval
Affordable fees
Fast certificate issuance
Experienced instructors
Practical drills
Cruise job guidance

This ensures a smooth and professional learning experience.

Conclusion

The Crisis Management and Human Behaviour Course is an essential DG Shipping approved training program for anyone planning to join the cruise industry or work on passenger ships. This course builds your leadership, communication, and emergency-response skills, ensuring the safety of passengers and crew during critical situations.

With thousands of candidates searching for high-intent keywords like crisis management course near me, STCW passenger ship training, and cruise ship emergency course, completing this certification early gives you a strong advantage in securing cruise ship jobs.

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